Frequently Asked Questions

Charger & Tariffs FAQs

What is the difference between the EV1i and EV1s?

The EV1i is a tethered EV charger meaning it comes with a 5-meter cable attached to plug into your car. The EV1s is untethered meaning you are able to connect your own charging cable. The EV1s does not come with a charging cable.

Are there any grants available?

The waEV-charge EV chargers are fully OZEV certified and meet the new June 2022 regulations, therefore it is eligible for all available government grants. Please click here for more information on current grants.

How secure are waEV-charge EV chargers?

The waEV-charge EV chargers can only be operated once the unique RFID waEV-Card is swiped or ev.energy smart charging app is activated therefore you’re fully protected from unauthorised use.

Can I have an EV charger for my apartment?

The waEV-charge EV chargers are suitable for both single domestic dwellings, apartment blocks and commercial environments. As standard, our EV1i charger is setup for single domestic properties however our UK based team will custom build your charger based on your requirement.

Can I finance my EV charger purchase?

Yes, 0% finance is available for EV chargers, but it applies only to installed chargers rather than charger-only purchases. To qualify, the total cost of the installed charger must meet the minimum loan amount of £250, and a 10% deposit is required upfront.

Are you compatible with OVO Charge Anytime or Octopus Intelligent Go?

Our chargers and smart app work with all Octopus and OVO tariffs, however, as the Octopus Intelligent & OVO Charge anytime tariff requires full control over charging, your car must also integrate with them. You can check your compatibility via the below links:

https://octopus.energy/intelligent-octopus-go/eligibility/
https://www.ovoenergy.com/electric-cars/charge-anytime-cars-and-chargers

Do I need to change energy providers or be on a specific tariff for this to charge my car?

You do not need to be with any specific energy provider or tariff for your EV charger to work, it’s just advised to speak to your energy company as most offer off peak charging tariffs which can save you a significant amount in charging costs if utilised.

How long is the warranty on your charger and any equipment installed?

All waEV-charge units come with a three year warranty, any materials installed in conjunction with the waEV-charge e.g. new consumer unit comes with a 12 month warranty.

What happens if the consumer unit fails after the 12-month warranty?

You can either contact ourselves or a local electrician to replace the breaker. If via ourselves this would cost a one-time £75 fee which includes parts and labour.

Do I need permissions to install an EV charger?

If the route of cabling or the charger location crosses any boundary lines that are not owned by yourself, permissions would be needed from the relevant authority for it to be installed.

Installation FAQs

Do you offer an installation service?

waEV-charge work alongside a network of EV installers to cover the UK Nationwide, therefore we are able to offer the complete sales, install and aftercare package. Once your order is placed, we will connect you with your local installer.

Can I order without installation?

Yes! The waEV-charge EV chargers have been designed for a quick & easy install and comes shipped, preconfigured with all setup information therefore any qualified electrician is able to complete the installation.

When will my charger be installed?

Once your order has been placed, our bookings team will be in touch to confirm all information and pass to our installer partner to arrange a convenient day to install your charger. We aim to have all chargers installed within 2 weeks of your order being placed.

Is there a minimum order?

Our pricing structure is designed for larger orders however we are happy to fulfil anything from 1 x charger up to 1000+ chargers. To benefit from lower pricing however, we suggest a minimum order of 10 or more chargers to truly benefit.

What is a Standard Install, and what does it cover?

Standard installation covers installation of your waEV-charge EV charger on a brick or plaster wall, a maximum run of 10m of cable from the wall-mounted position to your consumer unit (fuse box), with no civil or remedial electrical work required.

Delivery FAQs

What is the delivery cost for online orders?

All online orders are delivered free of charge.

What courier do you use?

All online orders are shipped via FedEx.

What is the delivery time?

All online orders are shipped on a next day service and dispatched same day if ordered before 12pm.

ev.energy App FAQs

What if I don’t want to utilise smart scheduling, how can I still use the charger?

If smart scheduling is disabled, you can simply just plug the cable into the vehicle, and it will start charging until it’s either unplugged or fully charged. Additionally, you can still have smart scheduling enabled so you get all the added benefits of security functionality, but you just utilise the ‘boost charge’ function which will then charge the car immediately if plugged in.

Installers FAQs

Do our units have dynamic load balancing? If so how do we set the limit?

All waEV-charge 7.4kW models have dynamic load balancing, they come with a CT clamp as standard. Our 22kW range currently offers static load balancing, with dynamic load balancing coming later this year. You can set the grid limit through the waEV-charge installer app.

Can waEV-charge models be daisy chained?

At current our units cannot be daisy chained.

The charger is not connecting to the customers WiFi, what should I do?

If not connecting straight away, please reset the charger as well as close down and restart  the waEV-charge installer app, you should now be able to connect to the relevant WiFi connection.